Blast (pun intended) from the past…
FOO (Forward Observation Officer): Reference the left corner of Small Wood, left 150 mils, range 3500 meters, the target.
OP (Observation Post) Tech: Seen! Reference the target, left 350 mils, range 4000 meters, T-Junction.
FOO: Agreed!
What does this conversation between an Artillery (Red over Blue!!!) FOO and his OP Tech have to do with project management? Well, nothing and everything. Everything, because the subject of this post is crystal clear communications.
How do you expect to get things done if needs (requirements), priorities, etc. are not communicated clearly? Having well written SMART requirements is one thing; having them understood is another.
To insure common understanding you need to insist that what you communicate to a team member be read back to you in his or her own words. If you truly recognize you communication at the end of the read back you can safely assume that common understanding has been reached. A few words of caution:
- You have to do this each and every time.
- You have to do this with everyone regardless of whether they are new or you’ve known them forever.
- If you do cannot equate the read back with your initial communication start again and again until a common understanding is reached.
- In this type of exchange every participant is equal; it is not about imposing your will, it is about communicating clearly.
What do you think? As always questions and comments are welcome.
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